
Ongoing development
Zapyflow
Independent product · founder
WhatsApp support and automation operations, combining AI, CRM and visual workflows.
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My contribution
Responsible for all technical and operational work: design, frontend, backend, integrations and infrastructure.
The challenge
Connect conversations, lead data and automation in an operational experience that allows human handoff when needed.
What I built
- React operational interface with CRM and a visual workflow editor.
- TypeScript/Fastify API, Prisma persistence and WhatsApp Cloud API integrations.
- AI support flows, a knowledge base and handoff to human operators.
What I learned
Designing automation means treating states, integration failures and human intervention as part of the product.
Architecture and flow
The interface organizes leads, conversations and visual workflows. A Fastify API connects these operations to Prisma persistence and the WhatsApp Cloud API. Support workflows combine automation, knowledge-base access and operator intervention; external integration and conversation state must be considered together.








